The secure area of perkins.com is for Perkins Distributors/Dealers & OEM customers. To obtain access, your Perkins account manager (or CWS administrator within your organisation with access) must complete the request on your behalf by completing the form within the secure site. Please click here to access the form.
Below a list of common login support questions to assist you with understanding the error messages that you may encounter on perkins.com.
NOTE:
Second Level Dealers must contact their Distributor CWS Administrator for support and assistance with CWS IDs.
I receive a 'You have not entered a Password. Please try again.' error message
Answer
Please make sure that you have entered a password into the password box provided on the Login screen.
I receive a 'You have not entered a Username. Please try again.' error message
Answer
Please make sure that you have entered a Username into the Username box provided on the Login screen.
I am getting a 'You have entered an invalid password' error message
Answer
There is an option below the section called Self-Help on the Login screen named 'Forgotten Password'. You can use this option to perform a password reset for your username. To do this you must be able to remember your 'Challenge Response' information.
If you cannot remember this information please click here to request assistance.
NOTE: Second Level Dealers must contact their Distributor CWS Administrator for support and assistance with CWS IDs.
To perform a password reset follow these steps:
I am getting a 'Error - you are not authorised to view this menu' error message
Answer
Perkins secure content is only available to direct OEM's, Distributors, Dealers and employees. If you believe you should have access to this site please click here to request assistance.
I am getting a 'Your username is currently disabled' error message
Answer
The system automatically disables usernames when they have not been used for 90 days. Click here to request assistance in getting your username re-enabled.
NOTE: Second Level Dealers must contact their Distributor CWS Administrator for support and assistance with CWS IDs.
I am getting a 'You have exceeded the maximum number of login attempts allowed' error message
Answer
Your account has now been locked as a security precaution. Click here to request assistance, as you need to obtain a new password to unlock your account.
NOTE: Second Level Dealers must contact their Distributor CWS Administrator for support and assistance with CWS IDs.
I am performing a Password Reset, but I am getting a 'You have entered the wrong answer to your challenge question. Please try again.' error message when I enter my Challenge Response
Answer
Please remember that challenge responses are case sensitive. If you cannot remember your challenge response please click here to request assistance regarding challenge information.
If the Challenge Question is blank please click here to request assistance.
NOTE: Second Level Dealers must contact their Distributor CWS Administrator for support and assistance with CWS IDs.
I am performing a Password Reset, but I am getting a 'Unable to submit without Challenge Question / Response' error message
Answer
Please remember your challenge response is case sensitive. Please make sure that you have entered a response into the 'Your Response' box provided. If you cannot remember your challenge response or if the Challenge Question is blank please click here to request assistance.
NOTE: Second Level Dealers must contact their Distributor CWS Administrator for support and assistance with CWS IDs.
I am performing a Password Reset, but I am getting a 'Unfortunately you cannot perform a password reset; please use 'Login Support' for assistance' error message
Answer
To be able to perform a password reset, you must have challenge questions set. You are receiving this message, because none are recorded for your username. Please click here to request assistance.
NOTE: Second Level Dealers must contact their Distributor CWS Administrator for support and assistance with CWS IDs.
Once you have set a password, you must return to the Login screen and do the following:
I receive error messages when I am trying to set a new password
Answer
If you receive any error message while trying to set a new password you have not followed the Rules to Setting your password displayed on the Change Password screen.
Please try again using these rules as a guide to what is an unacceptable password.
I receive a 'Unable to submit without Challenge Question / Response' error message when trying to do a Password Reset
Answer
You have tried to submit a blank Challenge Response. Please return to the Challenge Response screen and ensure that you enter your response into the box provided.